RAC Hosting Privacy Policy

Last Updated: August 1, 2025

Introduction

Welcome to RAC Hosting. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, share, and protect your personal information when you visit our website (rachosting.com) and use our services, which include Web Hosting, Reseller Hosting, VPS Hosting, Dedicated Servers, and Domain Registration.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you.

a. Personal Information You Provide

• Account & Billing Information: When you sign up for our services or register an account, we collect personal information such as your name, email address, physical address, and phone number.

• Domain Registration Information: To register a domain name, we are required by the Internet Corporation for Assigned Names and Numbers (ICANN) to collect registrant information, including your name, address, email, and phone number, which may be publicly available through WHOIS databases unless you opt for a privacy service.

• Communications: When you contact us for customer support or with inquiries, we collect the information you provide in those communications, including your email address and the content of your messages.

b. Payment Information

When you make a payment, you will be directed to one of our secure third-party payment processors. Our payment partners receive the information needed to process the payment securely.

c. Automatically Collected Information

• Usage Data & Server Logs: Like most hosting providers, we automatically collect information that your browser sends whenever you visit our website or use our services. This may include your IP address, browser type, operating system, referring URLs, pages visited, and timestamps.

• Cookies: We use cookies to operate and administer our website, gather usage data, and improve your experience. Cookies help us keep your session active, remember your preferences, and understand how you interact with our site. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To set up your account, host your website, register your domains, and manage your services.

• To Process Transactions: To process payments for the services you purchase.

• To Communicate With You: To send you important service-related notices, invoices, technical updates, and security alerts. We may also send you marketing communications, which you can opt out of at any time.

• For Security and Fraud Prevention: To protect our services, our platform, and our customers from security threats and fraudulent activity.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes, such as ICANN's domain registration requirements.

• To Improve Our Services: To analyze usage trends and improve the functionality and user experience of our website and services.

3. Information Sharing and Disclosure

Your trust is important to us. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following circumstances:

• Third-Party Service Providers: We work with trusted third parties to perform services on our behalf. These include:

  • Payment Processors for securely handling payments.

  • Domain Registrars (and by extension, ICANN) to register your domain names.

  • Fraud Detection Services to protect against fraudulent transactions.

  • Software Providers (e.g., cPanel) that provide the control panels for our hosting services. These providers are only given the information necessary to perform their specific services and are contractually obligated to protect your data.

• Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of our users or the public.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, firewalls, and secure server configurations. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access: You can request a copy of the personal information we hold about you.

• The right to rectification: You can request that we correct any inaccurate or incomplete information.

• The right to erasure: You can request that we delete your personal information, subject to certain legal and contractual restrictions.

To exercise these rights, please contact us using the information below. You can update your account and billing information directly through your client portal.

6. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

privacy@rachosting.com